Echo Managed Services, (www.echomanagedservices.com) is an established provider of high quality Customer Contact Management, Billing and Debt Recovery Services to companies across a range of industries, particularly within the water sector. Echo provides bespoke solutions and clients can outsource a strategically important and increasingly complex element of their business safe in the knowledge that Echo value their customers as much as they do themselves. Services are tailor made to match client requirements and include inbound customer service, customer contact handling, order processing, billing, collection and debt recovery by utilising the latest telephone and software systems.

Our specialist software company Rapid Systems Ltd www.rapid-systems.co.uk offers the water utility call centre a solution for customer management, including customer contact management (billing & operations) debt recovery and cash management. By utilising the latest GUI (Graphical User Interface), Open System and Client Server Technologies, the Rapid software offer the right combination of flexibility and functionality. The system is the UK's premier customer management system for water utility companies. With the addition of Northern Ireland Water Service, Rapid software is now used to manage over 3.2 million UK utility customers.