South Staffs Water supplies high quality drinking water to 1.25m people and approximately 36,000 commercial customers over 1500 square km in the West Midlands, South Staffordshire, South Derbyshire, North Warwickshire and North Worcestershire areas.
It consistently achieves its twin objectives of delivering high levels of customer service and low charges. South Staffs Water has been ranked in the top five for overall levels of service in the industry for the past nine years by Ofwat, with a provisional score of 286 out of a potential 288 in 2008/9.
Its average annual household bill of £119 is one of the lowest in the industry, 24% below the national average. South Staffs Water is ranked fifth in the industry by Ofwat for operating cost efficiency. Water quality is excellent at 99.991% compliance.