South Staffs Water’s response to Ofwat regarding draft determinations
This week, South Staffs Water received Ofwat’s first view on the plans for 2025-30. They are pleased that they found the plans to be robust in quality and also stretching in ambition, which is testament to the effort of the teams and the support of their customers in developing the plans together over the last two years.
South Staffs Water remains committed to delivering for their customers and the environment, now and in the future. Ofwat have allowed a majority of the funding requirements to do this, and we welcome the measures they have put in place to protect customers, ensuring that we deliver on the commitments.
Managing Director, Andy Willicott, said: “We are proud of the plan we have submitted, and pleased that Ofwat have broadly allowed us sufficient funding to deliver on our ambition. We recognise that to do this we must raise customer bills, and want to assure customers that we have a number of mechanisms in place to protect those who may struggle to accommodate this increase.”
Customers who feel they need support can speak to the expert team, who will talk them through the available options. These include special tariffs, easier ways to pay, and even payment breaks for that short-term help when you need more direct support.
As South Staffs Water move towards the next five-year planning period, they are looking to the future and committed to exceeding customers’ expectations of the service, ending water poverty and making sure help is always available to those customers who need it.
South Staffs Water teams will continue to review Ofwat’s appraisal of the plan, and will make any representations where they feel the allowances do not enable them to deliver on their customer promises.
